Manage Orders in AfterShip Shipping Admin
Plans: Learn more Platforms: All platforms
You can easily generate labels, mark orders as shipped, and manage split orders through the AfterShip Shipping admin portal.
Orders are assigned one of the following statuses at any given time: Pending payment, Awaiting shipment, Label generated, or Shipped. Using the admin portal, you can ship your orders quickly with just a few clicks. The availability of the below actions depends on the status of the package.
For orders in the pending payment and awaiting shipment statuses, you can confirm the following shipment details:
Carrier/service/package: Based on the carrier accounts you’ve set up in AfterShip Shipping admin, the available carrier-specific service types will be shown for each order. You can use AfterShip Shipping USPS accounts with discounted rates or your own carrier accounts for custom rates. Additionally, you’ll be presented with available package types—such as envelope, custom, flat, or letter—depending on the selected shipping service. You can also set up and use custom shipping packages for your orders.
Package size: This option allows you to specify the package’s length, width, and height. The available unit metrics are cm and ins.
Total package weight: This option allows you to set to the full weight of the package, including all items inside, the packaging material (like boxes, padding, and labels), and any other components involved in shipping. It's based on this weight that the shipping carrier will calculate the shipping costs. The available metrics are lb, oz, kg, and gram
Ship from location: You can add warehouse locations and addresses where your shipments originate. The default location will be used for all incoming orders. You can add new ship from location anytime in the AfterShip Shipping settings.
Additional package weight: This option allows you to set up extra weight on top of a standard or base weight for certain packaging or shipping conditions. Many carriers like UPS, FedEx, or DHL will charge based on either the actual weight or the dimensional weight (whichever is greater), so even if your product is light, extra packaging could lead to higher shipping costs due to the additional weight. The available unit metrics are lb, oz, kg, and gram.
Service options: The services options are the additional services offered by carriers when they shipping packages. Some of these services can incur extra charges because they require more handling. The availability of these services vary from carrier to carrier. While some carriers offer multiple services other might offer limited service options. Some of the common service options offered by carriers are as follows.
Delivery confirmation: This service gives you proof that the package was delivered to the recipient, typically in the form of a Signature or an Adult signature. The only difference between a normal Signature and an Adult signature is that the latter is more restricted and requires the person receiving the package to be at least 21 years old (or the legal age in your country or state).
Carrier insurance: It is coverage that protects the value of your package in case it gets lost, damaged, or stolen during transit. You set up carrier insurance, select the currency and add in the coverage amount in the designated field.
Pickup: This service allows the carrier to pick up the package from your location, rather than requiring you to drop it off at a shipping center.
Saturday delivery: If you want your package to arrive on a Saturday, you can choose this option to ensure delivery on that day (if the shipping carrier operates on Saturdays).
Set items info: This option allows you to review and edit the item(s) details in the selected order like the product's origin country, unit weight, and HS code (classification). Additionally, you have options to apply the revised details across all products or to just a specific SKU in your store's catalogue.
Set customs: Here, you can set customs for the selected order(s) including, the purpose and the applicable duty rates and taxes levied on the package.
Create labels: Shipping labels can be generated for orders in the Awaiting shipment status.
Go to the AfterShip Shipping admin > Select the order you want to generate a shipping label for.
On the order detail panel, add and review the shipment details.
Click Create label.
Print packing slips: AfterShip Shipping supports printing packing slips for the orders Awaiting shipment. Learn more
Mark orders as shipped: To manually mark orders in the Label generated status as shipped:
Go to the AfterShip Shipping admin .
Select the order you want to mark as shipped. Click Mark as shipped from the top-bar.
Select whether you want to Sync tracking number to platform (eCommerce platform) and click Confirm.
Once the package is shipped, the Shopify order status will update to Fulfilled. Shopify will also notify customers that their order has been shipped. Be sure to select the correct inventory source for all Ship from locations .
Create return/create return label: The option allows you to create a return label for an existing eCommerce order.
The shipping address and receiving address for the return label are directly taken from the order's shop-from and ship-to addresses (swap the order’s ship_from and ship_to).
The service is set to default to the one used in the original forward label, but users can change to another service before generating the label.
Print all labels: Prints both the forward (shipping) and return labels for the orders. In this scenario, the label will be printed in the following sequence: order 1 forward label → order 1 return label → order 2 forward label → order 2 return label, etc.
Print all invoices: Prints both the forward (shipping) and return invoices for the orders. In this scenario, the label will be printed in the following sequence: order 1 forward invoice → order 1 return invoice → order 2 forward invoice → order 2 return invoice, etc.
Print return labels: Prints only the return label associated with the order in the Label generated and Shipped status.
Print return invoices: Prints only the return invoice associated with the order.
Split orders:
The actions to update the shipment details mentioned above can also be utilized to update shipment details in bulk. The following bulk actions are supported to help you update details of multiple shipments at once.
Create label
Set carrier/service/package
Set package size
Set total package weight
Add additional package weight
Set ship-from location
Set items info
Set customs
Print packing slip
Split order
Create return
Print return labels
Print return invoices
Bulk-actions are only available on Essentials and above plans.
When you select an order from any of the order dashboards, a top bar will appear, giving you quick access to actions for the selected order(s). You can update individual shipment details directly from the top bar, if you are on Essentials or above plan.
If you are on Free plan, the available actions on the top-bar are limited to Set carrier/service/package, Set package size, and Set total package weight. To access additional actions on the top bar, you’ll need to upgrade to the Essentials plan or higher.
Users on Free plan can update the shipment related details of order from the Order details sidebar.
Overview
You can easily generate labels, mark orders as shipped, and manage split orders through the AfterShip Shipping admin portal.
Shipment status dashboard
Orders are assigned one of the following statuses at any given time: Pending payment, Awaiting shipment, Label generated, or Shipped. Using the admin portal, you can ship your orders quickly with just a few clicks. The availability of the below actions depends on the status of the package.
Edit shipment details and create labels
For orders in the pending payment and awaiting shipment statuses, you can confirm the following shipment details:
Carrier/service/package: Based on the carrier accounts you’ve set up in AfterShip Shipping admin, the available carrier-specific service types will be shown for each order. You can use AfterShip Shipping USPS accounts with discounted rates or your own carrier accounts for custom rates. Additionally, you’ll be presented with available package types—such as envelope, custom, flat, or letter—depending on the selected shipping service. You can also set up and use custom shipping packages for your orders.
Package size: This option allows you to specify the package’s length, width, and height. The available unit metrics are cm and ins.
Total package weight: This option allows you to set to the full weight of the package, including all items inside, the packaging material (like boxes, padding, and labels), and any other components involved in shipping. It's based on this weight that the shipping carrier will calculate the shipping costs. The available metrics are lb, oz, kg, and gram
Ship from location: You can add warehouse locations and addresses where your shipments originate. The default location will be used for all incoming orders. You can add new ship from location anytime in the AfterShip Shipping settings.
Additional package weight: This option allows you to set up extra weight on top of a standard or base weight for certain packaging or shipping conditions. Many carriers like UPS, FedEx, or DHL will charge based on either the actual weight or the dimensional weight (whichever is greater), so even if your product is light, extra packaging could lead to higher shipping costs due to the additional weight. The available unit metrics are lb, oz, kg, and gram.
Service options: The services options are the additional services offered by carriers when they shipping packages. Some of these services can incur extra charges because they require more handling. The availability of these services vary from carrier to carrier. While some carriers offer multiple services other might offer limited service options. Some of the common service options offered by carriers are as follows.
Delivery confirmation: This service gives you proof that the package was delivered to the recipient, typically in the form of a Signature or an Adult signature. The only difference between a normal Signature and an Adult signature is that the latter is more restricted and requires the person receiving the package to be at least 21 years old (or the legal age in your country or state).
Carrier insurance: It is coverage that protects the value of your package in case it gets lost, damaged, or stolen during transit. You set up carrier insurance, select the currency and add in the coverage amount in the designated field.
Pickup: This service allows the carrier to pick up the package from your location, rather than requiring you to drop it off at a shipping center.
Saturday delivery: If you want your package to arrive on a Saturday, you can choose this option to ensure delivery on that day (if the shipping carrier operates on Saturdays).
Set items info: This option allows you to review and edit the item(s) details in the selected order like the product's origin country, unit weight, and HS code (classification). Additionally, you have options to apply the revised details across all products or to just a specific SKU in your store's catalogue.
Set customs: Here, you can set customs for the selected order(s) including, the purpose and the applicable duty rates and taxes levied on the package.
Create labels: Shipping labels can be generated for orders in the Awaiting shipment status.
Go to the AfterShip Shipping admin > Select the order you want to generate a shipping label for.
On the order detail panel, add and review the shipment details.
Click Create label.
Print packing slips: AfterShip Shipping supports printing packing slips for the orders Awaiting shipment. Learn more
Mark orders as shipped: To manually mark orders in the Label generated status as shipped:
Go to the AfterShip Shipping admin .
Select the order you want to mark as shipped. Click Mark as shipped from the top-bar.
Select whether you want to Sync tracking number to platform (eCommerce platform) and click Confirm.
Once the package is shipped, the Shopify order status will update to Fulfilled. Shopify will also notify customers that their order has been shipped. Be sure to select the correct inventory source for all Ship from locations .
Create return/create return label: The option allows you to create a return label for an existing eCommerce order.
The shipping address and receiving address for the return label are directly taken from the order's shop-from and ship-to addresses (swap the order’s ship_from and ship_to).
The service is set to default to the one used in the original forward label, but users can change to another service before generating the label.
Print all labels: Prints both the forward (shipping) and return labels for the orders. In this scenario, the label will be printed in the following sequence: order 1 forward label → order 1 return label → order 2 forward label → order 2 return label, etc.
Print all invoices: Prints both the forward (shipping) and return invoices for the orders. In this scenario, the label will be printed in the following sequence: order 1 forward invoice → order 1 return invoice → order 2 forward invoice → order 2 return invoice, etc.
Print return labels: Prints only the return label associated with the order in the Label generated and Shipped status.
Print return invoices: Prints only the return invoice associated with the order.
Split orders:
Bulk actions
The actions to update the shipment details mentioned above can also be utilized to update shipment details in bulk. The following bulk actions are supported to help you update details of multiple shipments at once.
Create label
Set carrier/service/package
Set package size
Set total package weight
Add additional package weight
Set ship-from location
Set items info
Set customs
Print packing slip
Split order
Create return
Print return labels
Print return invoices
Supported plans
Bulk-actions are only available on Essentials and above plans.
When you select an order from any of the order dashboards, a top bar will appear, giving you quick access to actions for the selected order(s). You can update individual shipment details directly from the top bar, if you are on Essentials or above plan.
If you are on Free plan, the available actions on the top-bar are limited to Set carrier/service/package, Set package size, and Set total package weight. To access additional actions on the top bar, you’ll need to upgrade to the Essentials plan or higher.
Users on Free plan can update the shipment related details of order from the Order details sidebar.
Updated on: 28/01/2025
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