Carrier - TNT Troubleshooting Tips

Overview

If you are receiving an error messages related to the TNT shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages

data.shipment.ship_from address is invalid

What does it mean

The error indicates that the address provided for the shipment's origin (shipper's address) is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion for the valid address, such as data.shipment.ship_from.address is invalid, the correct address might be 6 JALAN TEMPLER HERITAGE 1 ... Please update your ship_from address and try again. You can use the suggested address to retry.
If you're uncertain about the validity of the address, use TNT's Search post code service to verify its correctness.

data.shipment.ship_from.city is invalid

What does it mean

The error indicates that the city provided for the shipment's origin (shipper's address) is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion for the valid address, such as data.shipment.ship_from.city is invalid, the correct city might be CARSON. Please update your city and try again. You can use the suggested city to retry.
If you're uncertain about the validity of the address, use TNT's Search post code service to verify its correctness.

data.shipment.ship_from.postal_code is invalid

What does it mean

The error indicates that the postal code provided for the shipment's origin (shipper's address) is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_from.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again. You can use the suggested postal_code to retry.
If you're uncertain about the validity of the address, use TNT's Search post code service to verify its correctness.

data.shipment.ship_to address is invalid

What does it mean

The error indicates that the address provided for the shipment's destination (recipient's address) is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_to.address is invalid, the correct address might be 6 JALAN TEMPLER HERITAGE 1 ... Please update your ship_to address and try again. You can use the suggested address to retry.
If you're uncertain about the validity of the address, use TNT's Search post code service to verify its correctness.

TNT data.shipment.ship_to.city is invalid

What does it mean

The error indicates that the city name provided for the shipment's destination (recipient's address) is not valid according to TNT's format.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_to.city is invalid, the correct city might be CARSON. Please update your city and try again, You can use the suggested city to retry.
If you're uncertain about the validity of the address, use TNT's Search post code service to verify its correctness.

data.shipment.ship_to.postal_code is invalid

What does it mean

The error indicates that the postal code provided for the shipment's destination (recipient's address) is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_to.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again You can use the suggested postal_code to retry.
If you're uncertain about the validity of the address, use TNT's Search post code service to verify its correctness.

Updated on: 08/10/2024