Carrier - Endicia Troubleshooting Tips

Overview

If you are receiving an error messages related to Endicia shipments, the article provides the troubleshooting tips to help you resolve the issues.

data.shipment.parcels.box_type is invalid, please choose another box_type and try again.

What does it mean

The error indicates that the box_type you have selected is not compatible with the selected shipping service.

Please note that some box types can be only used for particular carrier service.

For example, if you're using a Flat Rate Box, you must select Priority Mail as your service type. Other services may not support that box type.

How to solve

Please check out the USPS website for all available service type and box type combinations. This will help you select the right combination and avoid any future errors.

Quick links:

Ground Advantage
Priority Mail

data.shipment.ship_from.company_name is invalid, it must be more than two words.

What does it mean

The error indicates that the company name of the shipper provided is invalid, missing, or does not meet the required Endicia shipping information requirements. For international shipment, the shipper's company name must be provided.

The company name must consist of at least two words.

How to solve

You must add or change the shipper's company name to ensure it includes at least two words and attempt to process the shipment again.

data.shipment.ship_to.company_name is invalid, it must be more than two words.

What does it mean

The error indicates that the company name of the receiver provided is invalid, missing, or does not meet the required Endicia shipping information requirements. For international shipment, the recipient's company name must be provided.

The company name must consist of at least two words.

How to solve

You must add or change the recipient's company name to ensure it includes at least two words and attempt to process the shipment again.

Updated on: 08/10/2024