Carrier - Aramex Troubleshooting Tips

Overview

If you are receiving an error message related to the address validation for a pickup request with Aramex, the article provides the troubleshooting tips to help you resolve the issue.

Error message

REQ43 Pickup.PickupAddress - City name is invalid. Please choose one of the following options (Ajman, Ajman)

What does it mean

This indicates that the issue is related to the pickup address in your request, specifically the city name.
The city name you entered is not recognized or is incorrect according to the system’s validation rules.
It suggests that you need to select the valid city name Ajman that the system validates.

How to solve

Please use this tool from Aramex and check the correct name of the city to ensure it can be picked up by Aramex.

For example, if the name is Ajman, and it does not match any locations. Try searching for Ajman City, the location should then be found as expected. In this case, please update your city name from Ajman to Ajman City.

Updated on: 13/09/2024